Privacy Policy
Effective Date: 15/04/2025
- Introduction
Pet Industry Association Australia (PIAA) (“we,” “us,” “our”) is committed to providing quality services and protecting your personal information. This Privacy Policy outlines our ongoing obligations regarding how we manage your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
- What is Personal Information, Why And How Do We Collect It?
2.1 Personal Information
Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include names, addresses, email addresses, and phone numbers.
2.2 Collection of Personal Information
We collect personal information for purposes including:
- Providing our services to you.
- Communicating information about our services, events, or promotions.
- Responding to your inquiries and feedback.
- Meeting legal and regulatory obligations.
2.3 Methods of Collection
We collect personal information through various methods, including:
- Direct interactions: interviews, correspondence, telephone calls, emails, and forms on our website https://piaa.net.au
- Automated technologies: use of cookies and similar technologies on our website.
- Third-party sources: media publications, publicly available sources, and third parties.
2.4 Interacting with us via Social Media Channels
We process information relating to you when you interact with us through social media platforms such as Linkedin, Facebook, Instagram and TikTok.
2.5 Registering for and attending our events, seminars, or conferences
If you choose to attend one of our events, we collect your personal information that you share with us to provide you with details of the event and manage your attendance. For in-person events, we may ask you to provide us with accessibility information, if appropriate.
2.6 Updating you on developments and initiatives
We may process your contact information to keep you informed of updates and developments in our business.
2.7 Interacting with our website
When you visit our website we may collect details of your website visit, including name, email, phone number, IP address (a unique identifier for your computer or other device), website URL and mobile device ID. Our website also uses cookies.
2.8 Interacting with us as a client of PIAA
When interacting with us as a client, we process information we may receive from you or from others in relation to our provision of services to our clients.
2.9 Interacting with us as a supplier or partner to PIAA
We process information in relation to you as an individual if you provide services to us (or if you work for a company that provides services to us).
- Sensitive Information
Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information. We will only collect sensitive information with your consent and when necessary for our functions or activities, or as required by law.
- Use and Disclosure of Personal Information
4.1 Primary and Secondary Purposes
We use and disclose personal information for the primary purpose of collection or for related secondary purposes where you would reasonably expect such use or disclosure, or where required by law.
4.2 Direct Marketing
We may use your personal information to provide you with information about our services or upcoming events. You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our communications.
4.3 Registration and Attendance for Events
To process your registration for and attendance at events, seminars, conferences, and meetings with PIAA’s affiliates or partners. We use your information to book you on to the requested events and to send confirmation to you and the event organiser.
4.4 Respond to specific queries
To respond to specific queries you may raise regarding PIAA, its affiliates and partners. We only use your personal information for this purpose if you have asked us to do so. You can withdraw your consent at any time.
4.3 Disclosure to Third Parties
We may disclose your personal information to third parties, including:
- Service providers assisting us in our business operations.
- Professional advisors, such as accountants or lawyers.
- Regulatory bodies, where required by law.
We will ensure that the third parties who receive your personal information are required to keep it confidential. We may disclose personal information to third parties when we reasonably believe we are required by law, and in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.
- Overseas Disclosure
We do not typically disclose personal information to overseas recipients. If this changes, we will update this policy accordingly and ensure compliance with the APPs regarding cross-border disclosure.
- Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
- Access to and Correction of Personal Information
7.1 Access
You have the right to request access to the personal information we hold about you. To do so, please contact us in writing. We will respond to your request within a reasonable period and provide access unless an exception applies under the Privacy Act.
7.2 Correction
If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct the information.
- Anonymity and Pseudonymity
Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services to you.
- Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
- Children’s Privacy
This website is not intended or designed to attract children under the age of 16. We do not knowingly collect personal information from or about any person under the age of 16. If you are under 16 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
- Policy Updates
We review this privacy policy on a regular basis to ensure that it is up-to-date with our use of your personal information, and compliant with applicable data protection laws.
We reserve the right, at our discretion, to revise this privacy policy at any time. The updated privacy policy will be posted on our website. You are encouraged to review this privacy policy from time to time.
- Your Rights
You are entitled to ask:
- for a copy of the personal information we hold about you, and details about how we are processing your personal information;
- to have any inaccuracies in your personal information corrected;
- if we are processing your personal information by automated means and on the basis of your consent (see “How do we use it?”, above), for us to provide your personal information to you in a structured, commonly-used and machine-readable format. You can also ask us to provide your personal information directly to a third party in this format, and, if technically feasible, we will do so; and
- to have your personal information erased, or for our use of it to be restricted (for example, if your preferences change, or if you don’t want us to send you the information you have requested).
Please contact us using the details set out below if you would like to exercise any of these rights. You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information. In Australia, the supervisory authority is the Office of Australian Information Commissioner (OAIC), https://www.oaic.gov.au/privacy/privacy-complaints
- Privacy Policy Complaints and Enquiries
If you have any questions, concerns, or complaints about our Privacy Policy or our handling of your personal information, please contact us at:
PO Box 7108 Norwest NSW 2153
P: 02 9659 5811
E: info@piaa.net.au
We will respond to your inquiry or complaint promptly and work to resolve any issues in accordance with the Privacy Act.
This policy was last updated on 15/04/2025
